Guide

Technical guide to implementing a repair platform

A practical reference for engineering, product and operations teams launching a repair platform or voucher program — the data model, integrations, and compliance surface you'll need.

1. Core data model

Citizens, partners, devices, defects, quotes, appointments, orders, vouchers, claims, payouts.

2. Customer journey

Device & defect picker, instant quote, booking (drop-off / mail-in / on-site), live status, checkout and reviews.

3. Integrations

Stripe for payments, Salesforce / HubSpot for CRM, ERP via API, carrier labels (DHL, DPD, UPS), SSO for staff, webhooks for everything else.

4. Compliance surface

EU Right-to-Repair, Ecodesign, Data Act, Digital Product Passport. Spare-parts catalog API, per-country obligation maps, disclosure tooling and audit-ready evidence packs.

5. Hosting & security

EU-region hosting, GDPR consent flows, 99.9% SLA, role-based access, per-recipient audit logs.

Full write-up coming soon.